Overview
The goal of this clinical trial is to learn if the DAPHNE chatbot can improve caregiver engagement, usability, and integration of social care support tools into clinical workflows in caregivers of pediatric patients receiving care at the Nationwide Children's Hospital Primary Care Center (NCH PCC). This is a pilot randomized clinical trial.
The main questions it aims to answer are:
- Is the DAPHNE chatbot usable, acceptable, and minimally burdensome for caregivers over a 6-month period?
- Can the DAPHNE chatbot be effectively integrated into primary care provider workflows?
Researchers will compare the DAPHNE chatbot intervention arm to the standard of care control arm to see if the intervention improves caregiver-reported outcomes and provider workflow integration.
Participants that are patients will be randomly assigned to either the DAPHNE chatbot group or the standard of care group. Complete surveys assessing usability, acceptability, and burden and participate in brief qualitative interviews to share feedback on their experience.
Participants that are Primary Care providers will discuss integration of DAPHNE into clinical workflows and complete workflow integration assessments.
Eligibility
Inclusion Criteria (Caregivers):
- Must be a caregiver of a child seen within the NCH primary care network who self-identifies with at least one unmet social need
- Must be 18 years of age or older
- Must be English-speaking
- Must have a device that connects to the internet
Inclusion Criteria (Primary Care Providers and Support Team Members):
- Must be 18 years or older
- Must be employed at Nationwide Children's Hospital
Exclusion Criteria:
\- Due to the intervention only being translated into English, non-English Speakers will be excluded from this study.
